Preventive maintenance, AMC and CMC
Scheduled maintenance and breakdown cover for your medical and laboratory equipment, under an annual contract with Milap’s own engineers. Breakdown calls are answered during evenings and weekends too.
- ContractChoose AMC or CMC for your equipment
- Scheduled visitsPreventive maintenance as per contract
- ChecksCleaning, calibration and performance checks
- Breakdown callsEngineer support when something fails
- Service reportA record of every visit
What are AMC and CMC?
An annual maintenance contract (AMC) covers scheduled preventive maintenance visits and breakdown visits for a year, with spare parts charged separately. A comprehensive maintenance contract (CMC) covers the same visits and also includes spare parts. Milap International offers both for the equipment it supplies and services across Karnataka.
Preventive maintenance visits follow the schedule in your contract.
AMC or CMC: which should you choose?
| AMC | CMC | |
|---|---|---|
| Preventive maintenance visits | Yes | Yes |
| Breakdown visits | Yes | Yes |
| Spare parts | Charged separately | Included |
| Yearly cost | Lower fixed fee, parts billed when needed | Higher fixed fee, predictable spend |
| Suits | Newer equipment and tight budgets | Older or heavily used equipment |
Consumables and reagents are not part of either contract; see consumables and spares supply.
What a preventive maintenance visit covers
Inspection
A check of the system’s condition, logs and error history.
Cleaning
Internal cleaning of the parts users cannot reach.
Wear parts
Checking and replacing parts that wear, as the manufacturer recommends.
Calibration and QC
Calibration checks and control runs to confirm performance.
Software
Checking settings and applying updates where the manufacturer has released them.
Service report
A written record of what was done and what to watch.
Why preventive maintenance pays
An analyzer or dialysis machine that stops without warning costs far more than a planned visit: delayed reports, repeated samples and patients sent elsewhere. Regular maintenance finds worn parts and drifting performance before they stop the system.
A contract also means your equipment is already known to our engineers, so a breakdown call starts with its service history rather than from scratch.
Equipment we maintain
Laboratory analyzers
Haematology, biochemistry, immunoassay, coagulation and urine analyzers.
Point-of-care systems
Blood gas and urine analyzers on wards, ICU and emergency.
Dialysis and critical care
Haemodialysis and CRRT systems.
Siemens Healthineers
Related guides
AMC vs CMC for medical equipment
Which contract to choose.
NABL accreditation equipment checklist
The records assessors ask for.
Frequently asked questions
Both cover preventive maintenance and breakdown visits. Under an AMC spare parts are charged separately; under a CMC spare parts are included.
The number of visits follows the manufacturer’s schedule for your model and is written into your contract.
Yes. Milap answers breakdown calls during evenings and weekends.
Yes, for the brands we represent. We inspect the equipment first and then quote.
It depends on the model, its age and the contract type. Request a quote with your equipment model and serial number.
No. Reagents, cartridges, strips and controls are supplied separately.
Want a maintenance plan for your equipment?
Send us the model, serial number and installation year and we will quote for AMC and CMC.